FAQ

When are preorders shipped?

Preorders are shipped approximately 6 weeks after your order is placed. You'll receive an email confirmation once it's on the way!

What makes the SHMK beach pillow different to others?

Unlike most beach pillows that are inflatable, the SHMK beach pillow is made from memory foam. One of the key benefits of memory foam in a beach pillow is its slow-rebound quality. When you rest your head on it, the pillow gently molds to your shape without pushing back, offering a soft, cradling feel. This helps evenly distribute pressure for consistent, comfortable support. Additionally, memory foam responds to body temperature—gradually softening as it warms—enhancing comfort as you relax in the sun.

How do I take care of the SHMK beach pillow?

Our beach pillow has a waterproof case and zipper. Simply unzip and machine wash. Do not bleach, tumble dry, dry clean or iron.

How do I wash my SHMK beach towel?

Wash at 30°c with similar colours. Do not tumble dry, bleach, dry clean or iron.

What are SHMK beach towels made from?

Our towels are made from a superfine microfibre waffle fabric that is soft, plush, lightweight and quick to dry. The material is sand resistant making it perfect for salty swims and sandy days.

Why are microfibre towels better than cotton?

Microfibre towels are designed with convenience in mind. They’re lightweight, quick-drying, and compact, making them easy to carry wherever you go. Unlike cotton, they don’t trap sand—just give them a shake and you’re all set. Perfect for the beach, or travel, they’re built to keep up with your lifestyle. 

Where do you ship to?

We currently ship Australia-wide, with international shipping coming soon! Subscribe to our mailing list below for the latest updates to our shipping policies.

Can I track my order?

Absolutely. Once your order ships, you'll receive tracking details via email. If you don't receive an email within 2 business days, please check your junk folder before contacting us.

Where is my order packed and shipped from?

Your order is locally packed and shipped from our Head Office in Moffat Beach QLD.

Can I return or exchange my order?

Yes! We offer returns or exchanges within 30 days of receiving your item. Please refer to our refund policy for more info.

Do you offer gift cards?

Coming soon! Subscribe to our mailing list below for the latest updates on gift cards and rewards.